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CANCELLATION OF CONTRACT

Part 1 - Information

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from whichever is the later out of the day of the conclusion of the contract and the day when you acquire physical possession of any purchased equipment and/or you are able you to receive our services.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter posted to us at Regus House, Highbridge, Oxford Road, Uxbridge, UB8 1HR or an email sent to knowhow.help@globalgig.com). You may use the attached model cancellation form but it is not obligatory.

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To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make deductions from the reimbursement for (a) loss in value of any goods supplied, if the loss is the result of unnecessary handling by you; and (b) the value of any services you have used before your cancellation is completed.

We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any equipment supplied; or (b) (if earlier) 14 days after the day you provide evidence that you have returned the equipment; or (c) if there was no equipment supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the equipment back or you have supplied evidence of having sent back the equipment, whichever is the earliest.

If you have purchased any equipment as part of this transaction you will send this back to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the equipment before the period of 14 days has expired.

You will have to bear the costs of returning the equipment. If, in a distance contract, you do not offer to bear these costs and the equipment, by its nature cannot normally be returned by post, you will have to bear the direct cost of returning the equipment, which is estimated at £20. You are only liable for any diminished value of the equipment resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the equipment.

If you requested to begin the performance of the services during the cancellation period you must pay us an amount which is in proportion to what has been performed until you communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

Part 2 - Model Cancellation Form

To: Voiamo Limited, Regus House, Highbridge, Oxford Road, Uxbridge, UB8 1HR
(email: knowhow.help@globalgig.com)

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale

of the following goods/for the supply of the following service [*] (insert description of service-plan and/or equipment):

 

ordered on [*]/ received on [*] (insert date)                                                     

 

Name of consumer(s):

Address of consumer(s):

 

Signature of consumer(s):
(only if this form is notified on paper)

Date                                                                

[*] Delete as appropriate

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Price Table

Knowhow Mobile Broadband UK Price Table - Pound Sterling (£)

 

Core Data in 12 Countries

Bonus Data in 28 Additional Countries

Monthly Charge

1GB

100MB

£7.99

2GB

200MB

£12.99

5GB

500MB

£15.99

10GB

1GB

£25.99

 

12 Core Countries: UK, Ireland, Australia, Austria, Denmark, Italy, Poland, Portugal, Spain, Sweden, Switzerland and USA.

28 Additional Countries: Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Romania, San Marino, Slovakia, Slovenia, Turkey and Vatican City.

We will send you notification emails to your registered email address when you have used 50%, 85% and 100% of your data allowance. You can upgrade your plan during your monthly billing cycle by contacting Customer Service.

Please note that you will be charged for additional data usage if you exceed your core data or bonus data. Overage is charged at the following rates.
 

Excess Data in UK & ROI

Excess Data in Core Countries

Excess Data in Additional Countries

£0.025 per MB

£0.075 per MB

£0.15 per MB

 

Knowhow Mobile Broadband Ireland Price Table - Euro (€)

Core Data in 12 Countries

Bonus Data in 28 Additional Countries

Monthly Charge (£)

1GB

100MB

€9.99

2GB

200MB

€15.99

5GB

500MB

€19.99

10GB

1GB

€31.99

 

12 Core Countries: Ireland, UK Australia, Austria, Denmark, Italy, Poland, Portugal, Spain, Sweden, Switzerland and USA.

28 Additional Countries: Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Romania, San Marino, Slovakia, Slovenia, Turkey and Vatican City.

Please note that you will be charged for additional data usage if you exceed your core data or bonus data. Overage is charged at the following rates.

We will send you notification emails to your registered email address when you have used 50%, 85% and 100% of your data allowance. You can upgrade your plan during your monthly billing cycle by contacting Customer Service.
 

Excess Data in UK & ROI

Excess Data in Core Countries

Excess Data in Additional Countries

€0.03 per MB

€0.10 per MB

€0.20 per MB

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FAQs

1. Where can I use Knowhow Mobile Broadband?

Currently you can use your Knowhow Mobile Broadband SIM in 41 countries globally whilst paying just one low price, with no bill shocks or hidden charges. We have plans to grow our network even further while still maintaining our low cost, simple service.

2. Can I use the service to make and receive phone calls and SMS?

Knowhow offers a data only service, so it cannot support SMS or calls. However, there are a number of services available; such as Fring, Skype and Viber, which enable you to do such things. Please note that Globalgig (partner of Knowhow Mobile Broadband who provide data service) cannot be held responsible for the performance of third party products or services or their effects on our services so that this action is undertaken at your own risk. Our terms and conditions apply.

3. Inserting your SIM-only service card into your tablet/device

Insert our SIM card into your device by following the manufacturer's instructions. Then:
1. Power on your Device.
2. Perform the following three steps:
 i.Enable Mobile Data
 ii. Enable Data Roaming
 iii. Set the Access Point Name (APN) to: mbb.voiamo.net

As the Knowhow mobile is powered by Globalgig, our intelligent SIM will automatically select the Globalgig member network at your destination.

Note: When travelling to Australia please contact our Customer Services
Knowhow Ireland: (+353)1 447 5300
Knowhow UK: 0 3333 010 041

4. SIM-only - Settings for different device platforms

iOS
Please type into the Safari browser (on the device in which your Knowhow Mobile Broadband SIM is inserted):

http://knowhow-uk.globalgig.com/ios

Android users:

5. What tablets or devices work with your SIM-only product?

Warning - Will the SIM you buy for your SIM-only plan fit into your device?
There is little worse than buying something that doesn’t fit, whether it’s jeans, bed linen or a SIM. This is why we strongly suggest that you check out the instructions or specifications of your device and you don't just guess.


Much like jeans or bed linen, you cannot easily cut your SIM to fit. If you do and it all goes wrong, there is little chance that your tablet or device supplier will fix it for you and it is most likely you will have invalidated your warranty.


Here is a list of popular tablets and devices and the corresponding SIM size we believe will work with that device.  Again, it is very important that you check with your manufacturer as to which SIM size will be appropriate for you.  Manufacturers can change their specification without warning or notice and therefore we cannot guarantee that the information below is current or accurate, and neither can we take any responsibility for the information provided below.

Apple 1st Gen micro
Apple iPad 2 micro
Apple 3rd Gen micro
Apple 4th Gen micro
Apple iPad mini nano
Apple iPad retina micro
Samsung Galaxy Note mini
Samsung Galaxy Note II mini
Samsung Galaxy Note 8.0 3G mini
Samsung Galaxy Note 10.1 mini
Samsung Galaxy Tab mini
Samsung Galaxy Tab 10.1 mini
Samsung Galaxy Tab 2 10.1 mini
Samsung Galaxy Tab 2 7 mini
Google Nexus 7 micro
Lenovo Idea Tab mini
Dell XPS10 Tablet micro
HP ElitePad 900 micro

6. Do I need to tell you when I am going overseas?

With Knowhow Mobile Broadband there is no need to tell us your travel plans. When you use our service in any of our countries you will automatically connect to our network.

7. What do you mean by the Globalgig 'network'?

Knowhow Mobile Broadband have partnered with Globalgig who work directly and closely with some of the biggest mobile service providers in the world. Across Europe and Hong Kong Globalgig is partnered with  Three, part of the Hutchison Whampoa group, and YouGov's #1 rated for coverage, reliability and quality. Globalgig’s mobile network services in the USA are provided on the  Nationwide Sprint® Network*, ranked #1 among all national carriers by the American Customer Satisfaction Index.  Optus is Voiamo's Australian partner and is part of the Singapore Telecom group, one of Asia's largest mobile operators and ACOMM Industry Awards winner. Our data has pedigree, we know where it comes from and we can pass this assurance and confidence in our network to you. That's what we mean.
* Although Sprint provides Globalgig subscribers access to its wireless network and to its wireless services, Globalgig is responsible to the Globalgig subscribers for the service. Please call Globalgig with any questions or comments about services

8. When do I receive my bill?

We will email your bill to you up to 10 days prior to your account being debited. This is one reason why we ask you for your email address when you register your account. If you do not receive your bill at this time please contact our help centre.

9. How do I change my billing address?

You can change the address associated to your account by contacting our help centre.

For security purposes you will need to provide the following information:

10. How do I cancel my contract?

You can cancel your contract subject to our terms and conditions (See clause 5 under Right to Cancel). You may be charged for data used up to the date of cancellation. For further information please contact our customer service team on 033 33 01 00 41

For security purposes you will need to provide the following information:

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Contact Us

Opening Hours:
Monday-Friday: 8am-8pm
Saturday: 8am-6pm
Sunday: 9am-6pm

Phone: 0 3333 010 041
Email: knowhow.help@globalgig.com

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Terms & Conditions

Terms & Conditions applicable to the promotion

The Double Data Promotion is available to customers who activate their Knowhow mobile broadband service between 1st September and 15th December. Customers will receive double their 'Core' and 'Bonus' data allocation to use for 30 days after activation.

For example, a customer who activates on a 5GB Knowhow Mobile Broadband plan will automatically receive 10GB of Core Data and 1GB of Bonus Data for the next 30 days.

At the start of their next billing period the customer's data allocation will revert back to 5GB of core data and 500MB of bonus data.

Any unused included data does not roll over into the following month and is not transferable.

Customers will be advised by email if they use 50%, 85% or 100% of their 'Double Data' allocation and for every £10/€10 of excess data. We reserve the right to extend this promotion.

Knowhow Mobile Broadband Terms & Conditions

1. Parties

This agreement is made between Globalgig (which is a trading name of Voiamo Limited, company number 06321375) of Regus House, Highbridge, Oxford Road, Uxbridge UB8 1HR and the Participant.

2. Definitions

In these terms and conditions the following definitions shall apply:-

2.1 ‘Commencement Date’ means the date when the Globalgig Services are activated in accordance with this agreement;
2.2 ‘Data Allowance Period’ means the duration of the relevant Promotion Service Plan commencing with the Commencement Date;
2.3 ‘Free Data Allowance’ means the amount of data usable by the Participant free of charge (if any) as described in the Promotion;
2.4 ‘Globalgig Services’ means the data services available from Globalgig as defined in the Service Terms as ‘the Services’;
2.5 ‘Landing Page’ means this web page describing the Promotion Service Plan and containing or referring to these terms and conditions and through which the Globalgig Services are activated by the Participant;
2.6 ‘Participant’ means a party who applies to participate in the Promotion and to whom Globalgig agrees to supply the Globalgig Services in accordance with the Service Terms;
2.7 ‘Privacy Policy’ means the privacy policy of Globalgig (available at http://www.globalgig.com/uk/en/privacy-policy);
2.8 ‘Promoter’ means the party appearing in the Promotion as the initiator of the Promotion;
2.9 ‘Promotion’ means the promotion specified on the Landing Page and all the invitations to treat comprised therein subject to the Promotion Expiry Date and as more particularly described in the relevant documents and materials published by Globalgig and/or the Promoter;
2.10 ‘Promotion Expiry Date’ means the final date on which the Promotion may be activated by a Participant as set out in the Promotion;
2.11 ‘Service Plan(s)’ means the plan(s) under which the Globalgig Services are supplied as described on the Website;
2.12 ‘Service Terms’ means the terms and conditions subject to which the Globalgig Services are supplied to the Participant (available at http://www.globalgig.com/uk/en/terms-and-conditions);
2.13 ‘Website’ means Globalgig’s website at www.globalgig.com;
2.14 ‘Website Usage Terms’ means the terms comprising part 2 of the Service Terms available on the Website.

3. Interpretation

3.1 Words and meanings used in the Service Terms apply to this agreement save where the contrary expressly appears herein;
3.2 All references to ‘Customer’ in the Service Terms shall apply to the Participant;
3.3 In the event of any express inconsistencies between on the one hand the LandingPage and/or the terms of this agreement and on the other hand the Website and/or the Service Terms the description comprised on the Landing Page and the terms of this agreement shall prevail (as the case may be).

4. Promotion

4.1 Globalgig shall make the Free Data Allowance available to the Participant throughout the Data Allowance Period subject to the Promotion, to this agreement and to the Service Terms;
4.2 The Free Data Allowance and/or the Globalgig Services are not available:-
4.2.1 unless the corresponding Services are activated on or before the Promotion Expiry Date;
4.2.2 to any party who is not a Participant and the use of the Globalgig Services by any other party is subject (in substitution for these terms and conditions) to the Service Terms and to the payment of all Charges referred to therein without set-off, deferral or reduction of any kind;
4.3 The Participant shall subscribe for and Globalgig shall supply the Globalgig Services:-
4.4.1 throughout the Data Allowance Period;
4.4.2 subject to the Service Terms;
4.5 This agreement and the Globalgig Services will terminate on the expiry of the Data Allowance Period whereupon the obligations of the parties will cease provided that:-
4.5.1 such termination will take effect automatically without any notice or other requirement;
4.5.2 the rights of either party in respect of any antecedent breach shall be unaffected;
4.5.3 the Participant may apply at any time to vary the relevant Service Plan pursuant to a Services Variation provided further that any Minimum Term applicable thereto shall be deemed not to commence until the date when the relevant Services Variation is effective;
4.6 In the event that the Participant breaches any term of this agreement or the Service Terms Globalgig shall have the right on notice to cancel or void the Free Data Allowance with immediate effect as if the Promotion never occurred whereupon the Participant shall pay to Globalgig on demand an amount equal to the value of the Free Data Allowance used by or through the Equipment activated by the Participant;
4.7 The Promotion is restricted to the Participant and is non-transferable to any other party;
4.8 It is a condition of the Promotion that the Participant agrees to be bound by the relevant Service Plan subject only to the variations specified in the Promotion and that this agreement and the Service Plan continue in effect in accordance with the Service Terms notwithstanding the expiry of the Data Allowance Period and the Free Data Allowance.

5. Financial

5.1 Any data usage in excess of the Free Data Allowance or the usage permitted under the relevant Service Plan (as the case may be) will be charged at the rate specified in the Service Terms;
5.2 Subject to the terms of this agreement the Participant shall pay the Charges to Globalgig in accordance with the Service Terms;
5.3 The Participant shall take all required steps to enable Globalgig to effect prior to the Commencement Date a lawful initial £1.00 authorization (not a payment) under a current valid credit or debit card.

6. Use of Free Data Allowance

The Services and the Free Data Allowance available under the Promotion shall not be used:-
6.1 for commercial purposes (other than working from home as a sole trader);
6.2 in such a way that adversely impacts other users of the Services;
6.3 by any third parties;
6.4 in a manner which places unusual burdens on the Voiamo Network for example (without limitation) by sending or receiving large volumes of emails or excessively large email attachments;
6.5 for launching “denial of service” attacks, “mail-bombing” attacks or “flooding” attacks against a host or network;
6.6 in contravention of the Fair Usage Policy available at www.globalgig.com/uk/en/fair-use.

7. Formal

7.1 No party is entitled to enforce any term of this agreement under The Contracts (Rights of Third Parties) Act 1999;
7.2 References to clause numbers are to clause numbers in the same part of these terms and conditions unless the contrary is expressly indicated;
7.3 This agreement and any terms expressly incorporated herein comprise the entire agreement of the parties concerning all subject matters referred to and no other agreements, statements, representations, understandings formal or informal, written or verbal shall have any effect.
7.4 This agreement is governed by the laws of England and Wales.

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